Configuring or executing Pan-Tilt-Zoom (PTZ) commands on a fixed camera that does not have mechanical PTZ hardware.
If you are seeing this error frequently, the best approach is to confirm the device's technical specifications and ensure that iVMS-4200 is not trying to force a feature that the hardware simply does not possess. If you
[ User Request in iVMS ] ──> [ HCNetSDK.dll ] ──> [ Hikvision Device ] │ [ "Not Supported" Error ] <── [ Returns Code 23 ] <─────┘ The error manifests in three common scenarios: hikvision error code hcnetsdkdll 23 better
Do you want to be better than everyone else? Stop using iVMS-4200 for debugging. Use the raw SDK tools.
Use Telnet or PowerShell:
He hit save. The spinning wheel icon rotated for a moment. Then: Click.
: For developers, this error occurs if an API command (e.g., NET_DVR_GET_IPPARACFG_V40 Configuring or executing Pan-Tilt-Zoom (PTZ) commands on a
Before troubleshooting software settings, ensure your camera actually supports the feature you're trying to use. Check the Spec Sheet: Hikvision Support Center and look up your specific model number. PTZ Check: