Need more help? Team R2R does not offer official support via email or web forums. Refer to the .NFO file included in every release for scene-specific guidance.
| Issue | Likely Cause | Solution | | :--- | :--- | :--- | | Plugin still asks for serial/activation | Certificate installed wrong store | Reinstall to Local Machine (Windows) or Login (Mac) | | "Windows protected your PC" (SmartScreen) | Certificate not recognized by Microsoft Cloud | Click "More info" then "Run anyway" | | DAW crashes on plugin scan | Conflicting old certificate version | Uninstall OLD R2R certs from MMC before installing NEW one | | Certificate file missing from download | Antivirus quarantined it | Restore from quarantine or redownload with AV off | install team r2r root certificate new
Need more help? Team R2R does not offer official support via email or web forums. Refer to the .NFO file included in every release for scene-specific guidance.
| Issue | Likely Cause | Solution | | :--- | :--- | :--- | | Plugin still asks for serial/activation | Certificate installed wrong store | Reinstall to Local Machine (Windows) or Login (Mac) | | "Windows protected your PC" (SmartScreen) | Certificate not recognized by Microsoft Cloud | Click "More info" then "Run anyway" | | DAW crashes on plugin scan | Conflicting old certificate version | Uninstall OLD R2R certs from MMC before installing NEW one | | Certificate file missing from download | Antivirus quarantined it | Restore from quarantine or redownload with AV off |
