Check the sticker on your device. Verify that you typed the serial number correctly on the registration portal. If the subscription has expired, renew the token online. 3. Error: "Telemetry Verification Failed"
To maximize the lifespan of your registered SecuGen device, keep these maintenance tips in mind:
: Download the SecuGen Diagnostic Tool to test initialization and image capture. secugen device registration
: Non-India residents should email their purchase invoice and serial number to rdsupport@secugenindia.com for manual activation. 2. Software Installation & Environment Setup
Time sync issues or network firewalls blocking communication with the management server. Check the sticker on your device
To register your SecuGen device (specifically the Hamster Pro 20 HU20 ), you must enroll it with the SecuGen Management Server to comply with UIDAI norms for Aadhaar authentication. Registration Process The registration is typically handled automatically by the RD Service software
For proper connectivity, organizations must ensure that: renew the token online.
Contact support immediately if: