Are you currently seeing an in your Device Manager, or is a specific error message popping up when you start your laptop? HP Support Community Solved: driver - HP Support Community - 6099637
While sp62981.exe is a common fix, it is not universal. Some users have reported mixed results: sp62981exe
Run the downloaded sp62981.exe file. Instead of relying on the setup wizard to complete the configuration, let it unpack its raw components. By default, HP installers extract their system files straight to your local drive path: C:\SWSetup\sp62981 . Step 2: Access Device Manager Are you currently seeing an in your Device